Customer Relations Specialist - Bi-lingual - Miami, Florida, United States
Job information
Posted by: Accredo Health Group, Inc.  Hiring entity type: Health and Medical Svcs.  Work authorization: Not Specified for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: 401(k) - Health Insurance - Paid Vacation -   Relocation: Not specified  Position functions: Communications Management - Senior Public Relations Sales   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent Spanish - Fluent   Minimum education: Bachelor Degree  Minimum years experience: 3  Resumes accepted in: English Cover letter: No cover letter requested Job code: 169000980 / Latpro-1822801  Date posted: Nov-17-2009 State, Zip: Florida, 33101
Description The Customer Relations Specialist is responsible for all aspects of patient retention in assigned geographical territory. Utilizes networking and various communication tools to attract both new and former patients. Acts as primary point of contact for assigned patients to provide information on both internal company and external industry products and services. Works in collaboration with clinical care teams, reimbursement department and sales group to ensure comprehensive and best in class sales and service. Uses business acumen and advanced knowledge of products/services and industry trends to meet or exceed established patient recruitment and retention goals. Leverages understanding of the healthcare market and relies on interpersonal relationship building skills to effectively recapture former patients and bring them back in service. Maintains regular contact (via telephone and in person) with assigned patients in accordance with company guidelines to introduce company products, evaluate patient needs and build patient loyalty. Anticipates patient needs and potential areas of opportunity; takes proactive steps to ensure a positive outcome. Participates in development, implementation, and evaluation of the overall area sales/patient service strategy. Represents the company at designated industry events/meetings to keep current on legislative and reimbursement issues relevant to the business. Requirements Bachelor's Degree or equivalent years of experience and 3 years of relevant work experience. Preferences Master's Degree or equivalent years of experience and 5 years of relevant experience in public relations or social services, preferably in health care. Bi-lingual skills highly desired TO APPLY: Please click on 'Apply' below and search by requisition number: 169000980 and specify LatPro.com as your source.

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